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Skin Care FAQ for Customers
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How do I set up an account to place an order? After registration as a member of beautegrity.com, you’ll be able to enjoy the following benefits:
– Enjoy 15% discount for your first order
– Receive a sample kit for trial
– Track your orders
– Add products you love to your Wish List
– Save your address and details so you can shop even quicker next time
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Is my personal information kept private? Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.
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What payment methods does Beautegrity accept? We accept Visa, MasterCard, American Express and Discover. You can also choose to pay with Paypal. We use Paypal as a payment gateway only, meaning you can still use your credit cards even though you don’t have Paypal account.
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How can I choose the currency I pay in?For Hong Kong orders, your order will be charged in HK Dollar (HKD). For all other destinations, you will be billed the price calculated using the applicable exchange rate on the day your bank or credit card company processes the transaction.
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How much duties and taxes will I have to pay?Taxes and duties are calculated according to your shipping destination. Product prices displayed on the site are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
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Can I change or amend my order once it has been placed?Before your purchases have been prepared for dispatch we can cancel an item, or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you have forgotten to place an order for an item, please cancel your order before dispatch and reorder again with the correct cart of items.
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How are points calculated?Earning B-Point
When you purchase with Beautegrity as a registered member, you earn points based on your checkout value, excluding delivery charges. You will immediately earn 200 points when you sign up and another 200 points when you write a review.
You will earn 5 points for every HKD 10 on each eligible order:
Example: Spending HKD 200 online will let you earn 100 points.
Spending B-Point
Every 1000 points, you are eligible to redeem HKD 100. To redeem points for your order, simply log into your account and choose “Spend your points” at checkout.
Example:
Saving 1000 points will let you redeem HKD 100
Saving 2000 points will let you redeem HKD 200
Saving 5000 points will let you redeem HKD 500
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When will my points expire?All unspent points expire 12 months from issuance. Issuance is defined as the date that members earn the specific points. Any expired points will not be reissued or renewed.
Example: If a point transaction takes place on January 1st, 2014, the points earned will be valid until December 31st, 2014.
If you need any further help, contact Beautegrity Customer Care weekdays from 9am – 6pm.
